10 Year Warranty

Our electric water ionizers have a very low return rate. If something does go wrong with your electric ionizer, you can be confident with your New Water Health 10-year limited Warranty. This warranty applies to all New Water Health electric ionizers purchased AFTER March 3, 2019.

Your New Water Health warranty details are as follows:
Note: Warranty does not apply if the ionizer has been used for selling or vending water commercially. If a commercial warranty is required, please contact Customer Service.

The warranty on New Water Health electric ionizers begins on the original purchase date. The New Water Health 10-year Warranty (Limited) covers all electric ionizer parts (not accessories) and 100% of labor costs in the first 5 years. After the first 5 years, the purchaser is responsible for any labor costs. In no event shall New Water Health or its dealers be liable for any direct, indirect, incidental or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water.

New Water Health will cover all shipping costs for any return under warranty in the first 30 days. After that date, the purchaser is responsible for all shipping. Items that have not been assigned an RMA number will not be accepted. The warranty expressly excludes environmental damage including (but not limited to) mineral build-up due to hard water or high levels of iron, poor source water quality, infestation, or electrical surges. Warranty is also excluded if non-genuine filters (sold by other than anyone other than an authorized New Water Health Dealer) are used in an ionizer. Any authorized site will state clearly that they are an “Authorized New Water Health Dealer.” Non-genuine filters have been shown to not only impair performance, but also to leak out media that has and can damage ionizers. New Water Health is not responsible for any shipping costs on repairs outside of the United States. New Water Health Limited 10- year Warranty is valid for each ionizer if parts are still being manufactured and/or available, but not discontinued. New Water Health reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time, without prior notice. Warranty is voided if repairs are made by anyone other than a New Water Health repair technician.